Returns Policy

Every measure is taken to make sure your order is as you'd expect it, however, if for any reason you find an issue with your order, here is what you need to do.

 1. Take a photo of the problem.

2. Call or email us immediately and we will send you a quick form to fill in and send back to us with the photo you took.

Email: mybutcherballart@yahoo.com

Call: 03 4333 9288

3. If you have emailed us we will be in touch with a solution within 48 hours.

We pride ourselves on the quality we produce and deliver to you. It is very rare to hear complaints from our customers, but we do understand that this can happen from time to time.

We always endeavour to correct the situation as swiftly as possible.